Products and Services.

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by email (or by other means if no email address is provided) and you will have the option to wait until the item is available from stock or to cancel the order.

All orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to refuse such offers at any time. You acknowledge that any automated confirmation of your order received from us does not constitute our acceptance of your offer to purchase goods or services advertised on the website. The formation of a contract between you and us occurs when we (i) charge your credit card, debit card or PayPal account or (ii) ship the goods to you or begin the services, whichever is later.

We will take all reasonable care, to the extent within our power, to keep the details of your order and payment secure, but in the event of negligence on our part, we cannot be held liable for any loss you may suffer if a third party obtains unauthorized access to data provided by you when accessing or ordering from the website.

You bear the risk for the products once they have been delivered to the delivery address you provided when ordering the products. We accept no liability if you provide an incorrect delivery address or fail to pick up the products at the delivery address you provided.

If you purchase from us, you agree not to share/distribute/resell our products under any circumstances, with the understanding that what you purchase is for your own development. Should you do so, we reserve the right to cancel your access to our products and deny access to any refund or compensation.

Cancellation rights

If you have purchased digital goods, please note that you are not entitled to a cancellation for these products.

For physical products, cancellation is possible up to 12 h after purchase. This must be done via email to contact@cathyjanssens.com stating the order number. This is only possible if the order has not yet been shipped. Once the order has been shipped to the customer, a cancellation is no longer possible.

If you have purchased services online, cancellation is only possible if the services have not yet been used. Additional information about this can be found in the applicable section of the general terms and conditions (coaching, video recording or photography).

Return costs

Only applicable to physical products and if they are in their original state (unused). The customer must notify the company within 48 hours of receiving the product by email to contact@cathyjanssens.com . The customer will receive a reply as confirmation with all return information. The return cost is to be paid by the customer to return the product. The shipment of the return is done by the customer at the latest within 5 working days after reporting the return by email. Once the product is back at the company (Cathy Janssens, Gootje 4, 9860 Balegem, Belgium) a refund will follow of the value of the goods, if they are in original condition.

Damage during transport

If damage occurs during transport between shipping at the company and purchases at the customer, the customer should contact the company within 48 hours after receipt with proof of damage. This can only be done by mail to contact@cathyjanssens.com with the order number and pictures of the damage. After this, a decision will be made as to what compensation to give: sending a new product, a partial compensation or a full refund of the cost of the damaged goods. In no case is a refund greater than the original purchase amount possible.

Payments

Most goods and services are purchased and paid for through the website.

If paid by invoice, payment must be made no later than 15 calendar days after receiving the invoice (dates and payment information are always listed on the invoice).

If payment is overdue, an administration fee of 3% per 15 days will be charged.

Questions about your invoice can be sent to contact@cathyjanssens.com .

Photography

Specific to photo shoots:

All shoots are determined in consultation with the client and photographer.

When booking, a deposit of 100€ or 50% of the value of the shoot is requested. After that, payment can be made in installments, with the last installment payable no later than the start of the shoot.

The deposit is my deposit/guarantee that the shoot will go ahead.

Cancellation / rescheduling shoot

On the day of the shoot, the client should always be present punctually, preferably 15 min before the start time, so that we can get acquainted and coordinate details. If the client is late, this time will be deducted from the session.

If the client cannot come to the shoot due to force majeure, the shoot will be rescheduled one time free of charge. The customer must inform the photographer as soon as possible, at the latest before the start of the shoot, otherwise the deposit will be retained.

Cancellation: if the customer has to cancel the shoot, he must inform the photographer as soon as possible. The deposit will be retained when this is less than 7 calendar days before the start of the shoot.

Rescheduling by client: if the client needs to reschedule the shoot, this can be done one time free of charge up to 7 calendar days before the start of the shoot. Otherwise, the deposit will be retained.

Rescheduling by the photographer: if the photographer cannot make the shoot at the scheduled time, she will contact the customer as soon as possible. A new date can be chosen free of charge, or a full refund of the amount already paid.

Rescheduling due to weather conditions: if a shoot cannot take place due to bad weather (shoots on location/outdoors) it can be rescheduled up to two times at no cost. If it is still not possible to continue the shoot, an alternative will be sought (indoor shoot).

Deadlines

If discussed, the photographer will deliver the unedited selection of photos to the customer via pass within 7 calendar days after the shoot. On this it is up to the customer to confirm the photos to be edited. Thereafter, the photographer has 7 calendar days to completely finish and deliver the photos.

If the customer does not decide on the final photos to be edited, the photographer has 14 calendar days to finish and deliver the photos.

Editing of photos.

The photographer edits the photos for the customer. The customer does not edit themselves on these photos and if the photographer’s logo is present, it will not be cropped away when used online.

The edits done include: corrections of the skin (not permanently present such as pimples, dirt, …), light, background, … and vary according to the style of the photo.

If the customer is not satisfied with the editing of the photos, they can provide feedback to the photographer, and there is the possibility that the photos can be reworked at a price to be agreed upon according to the complexity of the additional editing. The photographer has 7 business days to do this.

No one other than the photographer may edit the photos (i.e. no filters for online use either).

Logo of the photographer

If there is a photographer’s logo on the photos, it may not be cropped or removed under any circumstances.

Rights of the pictures

The rights of the photographs lie with the photographer.

Publication and use of the photos by the photographer.

Unless otherwise agreed, the photographer may use the edited photos on her website, social media and any promotional materials of her work.

If the client/model does not want this, this should be discussed when scheduling the shoot, or when approving the photos. This will then be mentioned on the invoice.

The client/model may not refuse the use of photos by the photographer if the photos are unrecognizable.

The customer/model shall indicate in advance if an alias is to be used when posting the photos online, or if no name may be used. Otherwise, the model’s first name will be mentioned.

Preservation of photographs

The photographer will keep the original files as well as the edited photos for 6 months after the shoot. After this they are no longer available. This makes it possible to request additional edits after the photos have been delivered. If these files need to be kept longer, this should be discussed when discussing the shoot or at the latest when selecting the photos.

TFP shoots

This type of shoot is available on a very limited basis, always with prior discussion.

For this, the rule is that both the model and the photographer and possibly MUA and/or stylist work ‘time for pictures’, so do not charge each other.

If the photos from these shoots are not approved by either party involved, they will not be published or used.

Concept shoots

If the photographer is looking for models for concept shoots, this is free of charge to the model, or for a fee to the model. This depends on the concept and complexity. These searches will appear on the photographer’s facebook page.

Liability limit

If the photographer loses the files (problems with camera, memory card, computer, storage, …) or cannot deliver them on time according to the agreed deadlines, a solution will first be sought together: new shoot, additional editing, reworking, another shoot, …

If no compromise can be reached, the shoot will be fully refunded to the client. The maximum value of this is the amount the customer paid to the photographer for this shoot.

During the shoot, the customer/model is responsible for his/her own well-being/safety, as well as that of the possible objects used (clothing, props, jewelry, products…). The photographer is not responsible for this, and no compensation is possible.

The photographer tries to provide the customer with the requested photos, but if the results during the shoot are not as imagined by the customer, the photographer cannot be held responsible for this. The photographer always takes the best possible pictures within the circumstances.

Video recordings

All recordings are recorded in consultation with the client and the company (Cathy Janssens).

When booking, an advance payment of 50% of the value of the chosen package is requested. After that, payment can be made in installments, with the last installment possible no later than the delivery of the final files.

Without payment of the deposit, the recording day is not fixed.

Additional costs such as transportation, extra hours of editing, additional services, etc. will be applied to the final invoice, upon delivery of the videos. These costs are always communicated to the client as soon as they are applicable, by agreeing to the services, the client accepts these additional costs.

Cancellation / rescheduling of recordings

On the day of the shoot, the client must always be punctually present no later than the hour of commencement so that we can get acquainted and coordinate details. If the client is late, this time will be deducted from the recording time.

If the client cannot get to the shoot due to force majeure, it will be rescheduled. If any costs incurred at the location are applicable in the process, these will be charged to the customer. The customer must inform the company as soon as possible, at the latest before the start of the recording, otherwise the 50% deposit will be retained.

Cancellation: if the customer must cancel the recordings, the customer must notify the company as soon as possible via email at contact@cathyjanssens.com . The deposit will be retained if it is less than 7 calendar days before the start of the recordings. If there are costs incurred by the company to a location that cannot be canceled, they will be charged additionally to the client (if the advance does not cover them).

Relocation of recordings by client: if the client needs to move the recordings, this can be done once free of charge up to 7 calendar days before the start of the recordings. Otherwise, the deposit will be retained. If there is any cost by the company to a location that cannot be moved free of charge, these will be charged additionally to the customer.

Relocation by the company: if the company cannot make the recordings take place at the scheduled time, they will contact the customer as soon as possible. A new date can be chosen free of charge, or a full refund of the amount already paid.

Deadlines

No later than 7 business days after the recording day, the client will receive a first version of a video to provide feedback on. After feedback from the client, the company will edit and deliver all videos to the client’s requirements.

The deadlines of delivering the final videos depend on the client’s response. No later than 7 business days after getting the client’s feedback, the company will deliver the next version.

Liability Limit

If the company loses the files (problems with camera, memory card, computer, storage, …) a solution will first be sought together (e.g. new recordings).

If no compromise can be made, the amount of the services will be fully refunded to the customer. The maximum value of this is the amount the customer paid to the company for these recordings.

During the shoot, the client is responsible for his/her own well-being/safety, as well as that of the possible objects used (clothing, props, jewelry, products…). For this, the company is not responsible, and no compensation is possible.

The company tries to provide the client with the requested videos, but if the results during shooting are not achieved as imagined by the client, the company cannot be held responsible for this. The company always makes the best possible videos in the circumstances.

Editing of videos

The company edits the videos for the client. The client does not edit these videos himself, and if the company’s logo is present, it is not cropped when used online.

The editing is done according to the client’s instructions and varies according to the style of the footage.

If the customer is not satisfied with the editing of the videos, they can provide feedback to the company and 1 or 2 revisions are possible free of charge (depending on the package purchased). For this, the company always has 7 working days after receiving the feedback to apply for it.

If the videos will be edited by an external party or the customer himself, this must always be discussed in advance so that an exception to the above conditions can be made. This must be confirmed by the client and the company in a digital agreement signed by both parties at the latest before the shoot takes place.

The customer can always use shortened versions of the videos to promote the original content. This only if the original context of the content is not distorted.

Rights of the videos

The rights of the videos lie with the company, unless they are redeemed.

Music in the videos

If the client wants music in the videos, this should be discussed in advance. Depending on the purpose of the videos and type of music to be used, there are additional costs involved.

Publication and use of the videos by the company.

Unless otherwise agreed, the company may use the final videos approved by the client on its website, social media and any promotional materials of its work.

If the client does not want this, it must be discussed when scheduling the shoot, or when the videos are approved. This will then be stated on the invoice.

Retention of video files

The company keeps the original files as well as the edited videos for 6 months after shooting. After this they are no longer available. Because of this, it is still possible to request additional editing after the videos have been delivered. If these files need to be kept longer, this should be discussed when discussing the recordings or at the latest with the first feedback on the videos.